REFUNDS, RETURNS & CANCELLATIONS

1. Custom & Made-To-Order Products

Many PHAT Prints DTF products are produced specifically to the customer’s supplied artwork, size, quantity and specifications.

For this reason, change-of-mind returns or refunds may not be available once production has commenced.

2. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Where production has not yet commenced, we may be able to cancel the order and issue a refund, less any non-refundable payment processing, artwork, setup or administrative costs already incurred.

Once printing, production or artwork preparation has commenced, cancellation may no longer be possible.

3. Artwork & Customer-Supplied Files

Customers are responsible for checking and supplying correct artwork, including sizing, spelling, colours, transparency and image quality.

We are not responsible for errors contained within customer-supplied artwork where the order has been produced in accordance with the file supplied.

4. Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty or materially different from what was ordered, please contact us as soon as reasonably possible.

We may request photographs, order details and other information so that we can assess the issue.

Where a product is confirmed to be faulty or supplied incorrectly, we may provide an appropriate remedy such as:

• Replacement
• Reprint
• Repair, where appropriate
• Refund, where required

5. Colour Variations

Colours displayed on computer monitors and mobile devices can vary from the final printed result.

Differences may occur due to screen calibration, RGB versus print colour reproduction, garment colour, material type and other production factors.

Minor colour variation alone does not necessarily indicate a defective product.

6. UV Fluorescent Printing

UV fluorescent inks are designed to react under UV / black light. Their appearance under normal lighting and under UV lighting may differ substantially from what is displayed on a standard screen.

Where UV fluorescent printing is ordered, customers are responsible for supplying correctly prepared artwork using the required Spot Colour setup where applicable.

7. Application & Pressing

Where the customer applies or heat-presses supplied transfers, correct application procedures must be followed.

We recommend testing garments and heat press settings before completing a full production run, as heat presses, garments and materials can vary.

PHAT Prints is not responsible for damage caused by incorrect temperature, pressure, pressing time, peeling method or unsuitable garment/material application.

8. Returns

Before returning any product, please contact us so that we can review the issue and provide return instructions where applicable.

Unauthorised returns may not be accepted.

Products should be kept in their original condition wherever reasonably possible until the issue has been assessed.

9. Shipping Costs

Where a return is required because of a confirmed fault or error on our part, reasonable return shipping costs may be covered or reimbursed.

Where a return is accepted for another reason, return shipping costs may be the responsibility of the customer.

10. Refund Processing

Approved refunds will generally be returned to the original payment method used for the purchase.

Processing times may vary depending on the payment provider, financial institution and payment method used.

11. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

You may have rights to a repair, replacement, refund or other remedy where goods fail to meet applicable consumer guarantees.

12. Contact Us

If you have an issue with an order, please contact us with your order number and details of the problem.

PHAT Prints DTF
Email: dtf@phatprints.com.au
Website: phatprintsdtf.com.au