SHIPPING POLICY

1. ORDER PROCESSING

Orders are processed once payment has been received and all required artwork, sizing and order information has been supplied.

Our standard goal is to process orders within 24 hours where possible. Processing times may vary during busy periods, public holidays, large orders, artwork issues or circumstances outside our control.

2. SHIPPING WITHIN AUSTRALIA

We ship orders throughout Australia using available courier and delivery services.

Delivery timeframes are estimates only and may vary depending on your location, courier network conditions and peak delivery periods.

• Metro areas generally receive faster delivery than regional or remote locations.
• Courier delays may occur during peak periods or public holidays.
• Delivery time begins once your order has been dispatched.

3. SHIPPING COSTS

Shipping charges are calculated or displayed during checkout where applicable.

Shipping costs may vary depending on the size, weight, destination and delivery method selected for your order.

4. LOCAL PICKUP

Local pickup may be available for eligible orders.

Please wait until you have received confirmation that your order is ready before attending for collection.

5. DELIVERY ADDRESSES

Customers are responsible for ensuring the delivery address entered at checkout is complete and accurate.

PHAT Prints DTF Transfers is not responsible for delays, redelivery fees or additional charges caused by incorrect or incomplete address information supplied by the customer.

6. TRACKING

Where tracking is available, tracking information may be supplied once your order has been dispatched.

Please allow time for the courier tracking system to update after your parcel has been collected.

7. DELAYS & COURIER ISSUES

Once an order has been handed to the courier, delivery timeframes are controlled by the carrier.

While we will assist where reasonably possible, PHAT Prints DTF Transfers cannot guarantee courier delivery dates or be held responsible for delays caused by carriers, weather, transport disruptions or other circumstances outside our control.

8. LOST OR DAMAGED PARCELS

If your parcel appears to be lost, damaged or significantly delayed, please contact us as soon as possible so we can assist with the courier enquiry.

Please retain any packaging and provide photographs if a parcel arrives visibly damaged.

9. ORDER CHANGES AFTER DISPATCH

Once an order has been dispatched, we may not be able to change the delivery address, cancel the shipment or redirect the parcel.

Any redirection or redelivery fees charged by the courier may be payable by the customer.

10. IMPORTANT INFORMATION

Shipping and processing timeframes are estimates and are not guaranteed delivery dates.

If your order is required for a specific event, deadline or production date, please contact us before ordering so we can confirm whether the required timeframe is achievable.